Residence Fiber “Residence Fiber” is committed to protecting your personal information and respecting your privacy rights.

This Data Deletion Policy explains:

• Your rights to request deletion of your personal data
• How to submit a request
• How we process and respond to such requests
• State-specific privacy rights that may apply to you

This policy applies to residents, customers, property owners, website visitors, and other individuals whose personal data we collect.

Depending on your State of residence, you may have the right to request deletion of personal data we have collected about you.

These rights are provided under applicable U.S. state privacy laws, including:

• Arizona Consumer Data Privacy Act
• California Consumer Privacy Act (for California residents)
• Connecticut Data Privacy Act
• Florida Digital Bill of Rights
• Georgia Consumer Privacy Protection Act
• New Jersey Data Privacy Act
• New York Privacy Act (if enacted / applicable)
• North Carolina Consumer Privacy Act (if enacted / applicable)
• South Carolina Consumer Data Privacy Act (if enacted / applicable)
• Texas Data Privacy and Security Act

Where these laws apply, you may request that we delete personal data we maintain about you, subject to certain exceptions.

You may request deletion of personal data including:

• Identifiers (name, email, phone number)
• Account and service information
• Billing and payment information
• Customer support interactions
• Device and usage data associated with your account

You may submit a request through:

• Email: info@residencefiber.com

• Phone: +1 646 751 8850

• Website Form: residencefiber.com

Please include:

• Full name
• Contact details
• Property address (if applicable)
• Description of request

To protect your data, we will verify your identity before processing requests. This may include:

• Matching account details
• Requesting additional verification information
• Confirming through registered contact channels

We will only process requests that can be reasonably verified.

We aim to respond within:ur identity before processing requests. This may include:

• 45 days
• With a possible extension where permitted by law

You will be notified if additional time is required.

We may deny or partially fulfill deletion requests where retention is necessary to:

• Comply with legal or regulatory obligations
• Complete transactions or fulfill contractual obligations
• Detect, prevent, or investigate fraud or security incidents
• Maintain network operations and service integrity
• Exercise or defend legal claims

Telecommunications providers may also be subject to additional record retention requirements.

Connecticut, Texas, New Jersey, Florida

Residents may have rights to:

• Request deletion of personal data
• Access data we hold about them
• Correct inaccuracies
• Opt out of certain data processing

New York, Georgia, South Carolina, North Carolina, Arizona

Certain privacy laws are:

• Proposed, pending, or partially enacted
• We will honor applicable rights where legally required

Appeals Process

Where required by law:

• You may appeal a denied request by contacting us at: info@residencefiber.com
• We will respond within the legally required timeframe

Even after deletion:

• Some data may remain in secure backup systems temporarily
• Such data is not actively processed and will be deleted per retention schedules

Where we share data with vendors (e.g., billing platforms, installation contractors):

• We will notify them of deletion requests where required
• We will require deletion consistent with contractual obligations

Deletion of personal data may:

• Result in termination of your internet service
• Prevent access to your account
• Limit our ability to provide support

For residents in bulk billing properties:

• Certain data may be required to maintain service at the property level
• Property owners or managers may retain separate records
• Some data may not be fully deletable without affecting service delivery

We may update this policy periodically. Updates will be posted with a revised “Last Updated” date.

Residence Fiber

Email: info@residencefiber.com

Phone: +1 646 751 8850