• – 50 Mbps Down/50Mbps Up
• – 150Mbps Down/150Mbps Up
• – 500Mbps Down/500Mbps Up
• – 1 Gbps Down/1 Gbps Up

An internet service that provides a maximum connection speed of 1Gbps (i.e. 1000Mbps) is referred to as a gigabit connection. Although Residence Fiber is gigabit-ready, the demand has not reached the levels necessary to release these products. You can expect these offerings in the near future though, so keep checking our website for updates.

Your service provider can assist you with the following issues:

• Sign-ups and activating of your selected package
• Upgrading or downgrading your selected package
• Moving of the location of your selected package
• Cancellations
• Fault reports

Residence Fiber does not directly sell internet services as it is purely an open-access fiber network operator. If you would like to purchase internet services you can do so from ID Net our trusted listed service providers, which you can find under the ISP partners section of our website.

Fibre to the Home (FTTH), sometimes known as Fibre to the Premises (FTTP), is a broadband internet connection technology that uses optical fiber to deliver high-speed broadband internet directly to
individual buildings such as households, apartment complexes, and businesses. Unlike
traditional twisted pair or coaxial cable networks, fiber optic cables made of thin strands of glass or plastic
fibers can transmit data over long distances using light signals that are less
prone to interference and signal loss as their copper counterparts. The characteristics guarantee much faster and more efficient data transmission compared to traditional broadband networks and make
FTTH an ideal choice for providing internet access to residential. 

A fiber optics connection comes from fiber optics cables, which transmit data to and from your computer through light signals that reach speeds close to that of the speed of light. This light signal communicates with your computer through binary, implying that the presence of light indicates a binary one and the absence of light indicates a binary zero. In comparison to DSL cables, which are made up of copper, fiber optics cables contain glass filaments and are each the size of a single human hair, allowing data to travel faster and over longer distances. Due to the fact that fiber-optics cables use light signals instead of electricity, they have a higher bandwidth capacity as they are not using electricity, whereas copper cables do. Fiber optics connection is thus a clear winner in all categories when it comes to internet connection.