Privacy Policy
FOR RESIDENCE FIBER, LLC.
Residence Fiber, LLC. (“Residence Fiber”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (the “Privacy Policy” or “Policy”) describes:
- The types of information Residence Fiber collects when you visit our website at www.residencefiber.com or subscribe to, use, and/or access our Internet access or other offered services (collectively, the “Services”);
- How we use the information we collect;
- With whom we may share your information;
- How we protect your information;
- How long we retain the information; and
- The choices we offer you regarding collection and use of your information.
By accessing the website or subscribing to any Services, you agree to this Privacy Policy.
The terms “Residence Fiber,” “we,” “us,” or “our” refer to Residence Fiber, LLC. The term “you” refers to you as a subscriber to our Services.
This Policy does not apply to third-party websites, applications, or content accessible through your use of the Services.
What Information Do We Collect?
- Creating an account
- Contacting us
- Reporting service issues
- Using online account tools
- Name and contact information (billing address, service address, email, phone numbers)
- Demographic information (age, date of birth, gender, job information, postal code)
- Location information (street address for service availability)
- Payment information (card or bank details, expiration date, authentication code, billing address)
- Credit application information (Social Security number, driver’s license number, or government identifiers if required)
- Account credentials (usernames and passwords)
- Records of communications, including call recordings or online chats
- Account number
- Billing, payment and deposit history
- Maintenance information
- Device identifiers and IP addresses
- Device types, operating systems, browser types
- Records of number and types of connected devices
- Technical configuration settings
- Network traffic data
- Website usage patterns and timestamps
- Bandwidth usage data
- Service tier and feature selections
- Credit information from reporting agencies
- Landlord information if required for installation
- Demographic data (age, gender, census data)
- Location data (ZIP code, market area)
How Do We Use the Information?
- Establish and manage accounts
- Process billing and collections
- Verify account access
- Maintain and operate our network
- Provide customer support
- Improve Services
- Analyze bandwidth and peak usage
- Develop new products
- Protect against fraud
- Comply with legal obligations
- Communicate with you
- Market our Services
How Do We Share and Disclose Your Information?
- With contractors and service providers bound by confidentiality
- With primary account holders after authentication
- To comply with legal obligations
- To enforce agreements
- To protect safety, rights, and property
- With your consent
- Sell personally identifiable information
- Share financial data for third-party marketing
- Sell browsing data tied to identity
Your Choices and Opt-Out
- Adjust communication preferences
- Opt out of marketing calls, texts, or emails
- Be placed on “do not call,” “do not mail,” or “do not knock” lists
- Request non-disclosure of name and address
Accessing and Correcting Information
Other Important Information
- While you subscribe to Services
- For a reasonable period thereafter for business, legal, or tax purposes
Residence Fiber collects different types of information when you subscribe to, use, and/or access our Services.
Information You Provide to Us
We collect information that you provide when:
This may include:
Information We Collect When You Use the Services
When you use our Services, systems may automatically generate or collect:
This data may be statistical but may also be associated with personal information.
Information Collected Through Website Technologies
We may use:
Cookies:
Cookies help store preferences and restore information between visits.
Web Beacons:
Used to track page or email activity.
Third-Party Analytics:
Such as Google Analytics to measure website traffic and marketing effectiveness. Visitors will be notified of cookie usage and may accept or decline cookies where applicable.
Information Provided by Third Parties
We may obtain:
We may combine third-party data with internal records.
We use collected information to:
We may also create de-identified or aggregated information.
We may share information:
No Sale of Personally Identifiable Information
Residence Fiber will not:
Corporate Transactions
If Residence Fiber undergoes merger, acquisition, or asset sale, subscriber information may transfer as part of the transaction.
You may contact Residence Fiber to:
Contact:
Residence Fiber, LLC.
16 Varick Street
New York, NY
Phone: +1 646 751 8850
Email: info@residencefiber.com
Requests must include name, address, account number, and contact information.
You may request access to, correction of, or deletion of personal information by emailing:
info@residencefiber.com
We may deny requests if changes would violate legal requirements.
Protecting Information
Residence Fiber uses technical, administrative, and physical safeguards to protect data.
Sensitive data transmitted via website is encrypted using Secure Socket Layer (SSL) technology.
While we implement industry-standard protections, no system can guarantee complete security.
Data Retention
Residence Fiber retains personally identifiable information:
When no longer required, data is destroyed, anonymized, or de-identified in accordance with internal policies.
Changes to the Privacy Policy
Residence Fiber may modify this Policy at any time.
The most current version will be available at:
www.residencefiber.com
Material changes will be communicated at least 30 days prior to taking effect via email, direct mail, billing notice, or other reasonable method.
Continued use of Services after notice constitutes acceptance.
Your California Privacy Rights
The website and Services are not directed to residents of the State of California.
Children Under 13
Services are not directed to children under 13.
Residence Fiber does not knowingly collect personal information from children under 13.
If such information is identified, it will be deleted.
Contact: info@residencefiber.com
How to Contact Residence Fiber
If you have questions regarding this Privacy Policy:
Residence Fiber, LLC.
16 Varick Street
New York, NY
Phone: +1 646 751 8850
Email: info@residencefiber.com